Increase peace of mind and security performance by partnering with Securitas Technology for specialized security systems service and preventative business security maintenance.
We understand that each situation is unique. Reach out to our team for bespoke recommendations tailored to your specific requirements.
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Overview
As a security manager, maintaining your systems is one of the most important ways to protect your organization.
System failures and business disruptions often result from neglected maintenance, but these risks can be prevented.
With Securitas Technology, you gain proactive maintenance, fast service response, and reliable repairs designed to keep your systems performing at their best.
Our solutions help businesses of all sizes operate safely, efficiently, and in full compliance.
Keep your security systems reliable, compliant, and performing at their best with our professional Service and Maintenance solutions.
Choose from flexible plans designed to fit your needs and budget , Standard, Advanced, Premium, or Platinum. Each plan includes repair coverage, parts and labor, 24/7 support, and priority response. Our remote-first approach helps resolve issues quickly, reducing downtime and costs.
Maintain ongoing system reliability with regular inspections and performance checks. We review and test your systems, identify potential issues before they cause disruption, and provide practical advice to ensure your operations stay protected and efficient.
We go beyond providing system maintenance — we become your trusted partner in business continuity. Our goal is to ensure your security systems operate flawlessly, backed by efficient communication, rapid response, and reliable delivery.
24-hour client response center
Online service request portal
Centralized call management platform
Skilled workforce planning and training
Advanced routing and scheduling technology
Strong distribution and manufacturing partnerships
We measure our performance through clear, transparent indicators shared regularly with clients:
Response time
First-time fix rate (FTF)
Call aging and repeat call tracking
Average speed of answer (ASA)
Longest call wait time (LCW)
Together, these elements ensure consistent, high-quality service and long-term client satisfaction.
Our people are the foundation of our service quality. Every technician and associate is professionally trained, certified, and continuously developed to meet the highest industry standards.
Through ongoing education, leadership programs, and professional certifications, our teams stay ready to meet the evolving needs of the security industry.
Continuous training and performance assessments
Annual learning goals for every associate
Dedicated training specialists and a modern learning center
Leadership and Technician Certification Programs
Comprehensive certification across key security technologies
Our three-tier certification program, Certified, Master Certified, and Elite Certified, ensures every field technician has the skills and expertise to deliver consistent, high-quality service across all solutions.
This strong focus on development enhances service excellence and helps maintain exceptional technician performance and client satisfaction.
Choosing a Service Plan or Maintenance Contract brings lasting reliability and peace of mind for your business.
Dedicated Support – Get access to a professional service team committed to keeping your systems performing at their best.
Faster Response – Enjoy prioritized service calls and rapid support whenever issues arise.
Higher Uptime – Regular preventative maintenance keeps your systems running smoothly and reduces unexpected downtime.
Simplified Budgeting – Fixed-cost plans protect against rising labor and equipment expenses.
Comprehensive Coverage – Full system protection that goes beyond standard manufacturer warranties.
Peace of Mind – Confidence knowing that your security systems are supported by reliable, responsive experts.
Once installed, business security systems require regular servicing to ensure they continue to operate effectively and efficiently, just like maintaining a car. Over time, everyday use can cause wear and tear that leads to system errors or faulty parts.
Regular maintenance also helps you stay compliant with health, safety, and security regulations, and can benefit your business insurance coverage. The best way to prevent disruption is by partnering with a professional security provider to service and maintain your systems on a regular basis.
Common signs include false alarms, communication failures, or extended system downtime. While short-term repairs may help, scheduling regular preventative maintenance is the best way to avoid unexpected disruptions and keep your system performing at its best. Investing in both a Service Plan and a Preventative Maintenance Program helps ensure long-term reliability and cost savings.
If your system frequently triggers false alarms, struggles to connect with newer devices, or lacks modern features like remote access and mobile alerts, it may be time for an upgrade. Slow response times or lack of manufacturer support are also strong indicators. Updating your system ensures it remains dependable and aligned with current technology standards.
You can handle basic tasks such as cleaning cameras and checking for obstructions, but professional technicians are best equipped to perform full system maintenance. They can identify hidden faults, ensure compliance with regulations, and keep your system in top condition through regular inspections and repairs.
Choose a provider with proven experience, nationwide coverage, and certified expertise. Look for transparency, clear service offerings, and strong customer support. A reliable partner will provide trusted advice, quick response, and a commitment to maintaining your system’s long-term performance and security.
